Terms and conditions

Last updated: .8 September 2025

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1. Introduction

Welcome to Foxberry Lane (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website [insert website URL] and the purchase of our products. By using our website, you agree to these Terms. Please read them carefully before placing an order.

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2. Our Products

2.1 Our boxes and kits may contain a mix of food items, craft materials, party décor, and other goods.
2.2 All images on the website are for illustrative purposes; actual products may vary in color, packaging, or style depending on supplier availability.
2.3 We reserve the right to substitute items of equal or greater value without notice if an item is unavailable.

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3. Allergies & Safety
3.1 Products may be packed in environments that handle nuts, gluten, dairy, or other allergens.
3.2 It is the customer’s responsibility to check all labels before consumption or use.
3.3 Some items may contain small parts and are not suitable for children under 3 years old. Adult supervision is required for all children’s activities.

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4. Product Use & Liability Disclaimer

4.1 All products are provided “as is” and are intended for personal, non-commercial use.
4.2 By purchasing from us, you acknowledge that you have read and understood all product descriptions, warnings, and instructions.
4.3 We do not accept responsibility for:
• Any injury, illness, allergic reaction, or damage caused by misuse of our products.
• Any food-related reactions, as ingredients and manufacturing conditions are disclosed where available but cannot be guaranteed allergen-free.
• Any harm resulting from unsupervised use of items by children.
4.4 Your use of our products is entirely at your own risk. Except where prohibited by law, our liability is limited to the replacement or refund of the original purchase price.

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5. Orders & Payment

5.1 Prices are in South African Rand (ZAR)
5.2 Payment must be made in full before dispatch.
5.3 We reserve the right to cancel any order and issue a full refund if we are unable to fulfil it.

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6. Shipping & Delivery

6.1 Delivery timeframes are estimates and may vary due to courier delays, load shedding, or other factors beyond our control.
6.2 Risk of loss or damage passes to you once the order has been collected by the courier.
6.3 We will not be held liable for delays, lost parcels, or damages caused during transit, except where covered by applicable courier insurance.

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7. Returns & Refunds

7.1 Due to the nature of our products, returns are only accepted if:
• The product is defective, damaged on arrival, or incorrect.
• You notify us within 48 hours of receiving the order with proof of the issue (photos).
7.2 Returned products must be unused and in original packaging.
7.3 Refunds will be processed within 7 working days after receiving the returned item.

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8. Limitation of Liability

8.1 We will not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
8.2 Our total liability in connection with any claim will not exceed the purchase price of the product in question.

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9. Website Use

9.1 You agree not to misuse the website or interfere with its operation.
9.2 All content, designs, logos, and images are the intellectual property of Foxberry Lane and may not be used without permission.

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10. Privacy & Data Security

10.1 We respect your privacy and will only collect and use personal information as described in our Privacy Policy.
10.2 Online payments are processed through secure third-party gateways. We do not store your payment details.

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11. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the exclusive jurisdiction of the South African courts.

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Foxberry Lane
Email: foxberrylane5@gmail.com
Phone: 069 058 3261