Privacy policy



At Foxberry Lane, accessible from www.foxberrylane.co.za, protecting the privacy of our customers and website visitors is one of our top priorities. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we keep it secure in accordance with applicable laws, including the Protection of Personal Information Act (POPIA).

1. Information We Collect


  • To fulfill your orders and provide a personalized experience, we may collect and process the following personal information:

  • Contact Information: Full name, physical/delivery address, email address, and phone number.

  • Order Details: Names, ages, event themes, or specific custom text required for personalized items.

  • Payment Information: Payment confirmation details processed securely via our third-party payment gateways (we do not store credit/debit card numbers directly on our servers).

  • Technical Data: IP address, browser type, device information, and site interaction data collected via standard cookies to improve your user experience.

2. How We Use Your Information


We collect and use your personal information solely for the following business purposes:

  • Processing, creating, and dispatching your orders (including sharing necessary details with courier services).

  • Personalizing products according to your specific order instructions.

  • Communicating with you regarding order updates, artwork approvals, or customer service inquiries.

  • Sending promotional communications or special offers (only if you have opted in to receive them).

  • Ensuring website security and monitoring site performance.

3. Disclosure of Personal Information


We respect your privacy and will never sell, rent, or trade your personal information to third parties. We only share essential information with trusted third-party service providers necessary to operate our business:

  • Courier & Logistics Partners: Delivery address, recipient name, and contact telephone number required to deliver your parcel.

  • Payment Processors: Secure third-party gateways to process payments safely.

  • IT & Hosting Services: Providers that keep our website and communication systems running securely.

All third-party service providers are required to treat your personal data with strict confidentiality and security.

4. Data Security & Retention


We take reasonable technical and organizational precautions to protect your personal information against loss, theft, unauthorized access, or alteration. We retain your personal details only for as long as necessary to fulfill order requirements, comply with accounting and legal obligations, or resolve disputes.

5. Your Data Protection Rights


Under POPIA, you have the right to:

  • Access: Request details of the personal information we hold about you.

  • Correction: Request the correction or updating of inaccurate or incomplete personal information.

  • Deletion: Request that we delete or destroy your personal information (subject to any statutory retention obligations).

  • Opt-Out: Unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

6. Cookies


Our website uses cookies to enhance browsing performance and analyze site traffic. You can choose to accept or decline cookies through your browser settings; however, disabling cookies may limit full functionality of certain features on our website.

7. Contact Us & Information Officer


If you have questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact our Information Officer, please reach out to us:

  • Email: foxberrylane5@gmail.com

  • WhatsApp / Phone: 069 058 3261

  • Business Location: Randburg, Gauteng, South Africa]

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