returns and refund policy


At Foxberry Lane, we take pride in crafting high-quality party pack boxes, gift boxes, and special treats for your events. Because many of our products are personalized or contain perishable consumable items, we have specific guidelines regarding returns and refunds.

Please read our policy carefully before placing an order.

1. Non-Returnable & Non-Refundable Items

Due to the custom and perishable nature of our products, all sales are final for the following items:

  • Personalized & Custom Products: Any item that has been customized with names, age, themes, custom branding, or personalized details cannot be returned, exchanged, or refunded once production has begun.


  • Perishable Items & Snacks: For health and hygiene reasons, all food items, snacks, and sweets included inside our party packs and gift boxes are non-returnable.


2. Courier & Delivery Issues

We take extreme care in packaging your orders safely to ensure they leave our studio in perfect condition.

  • Courier Responsibility: Once an order is handed over to the courier service, Foxberry Lane is no longer responsible for delays, loss, theft, mishandling, or damage caused by third-party courier services.


  • Damaged Packages: If your package arrives damaged by the courier, please take immediate clear photographs of both the outer packaging and the affected items, and notify us within 24 hours of delivery so we can assist you in lodging a claim with the courier service.


3. Order Cancellations

  • Standard Orders: Unpersonalized order cancellations must be requested within 12 hours of placing the order for a full refund.


  • Personalized Orders: Once artwork approval or production has commenced on personalized orders, cancellations will not be accepted, and no refunds will be issued.


4. Incorrect or Defective Items (Our Error)

We double-check every order, but if we made a mistake (e.g., a spelling error on artwork that differs from the details provided in your order form, or a missing item):

  1. Contact us at foxberrylane5@gmail.com within 48 hours of receiving your package.

  2. Include your Order Number, a description of the issue, and clear photographs of the item.

  3. If the error was made on our end, we will gladly arrange for a replacement to be sent or issue a refund/store credit for the affected item.

Contact Us

If you have any questions or concerns regarding your order, please reach out to us:

  • Email: foxberrylane5@gmail.com

  • WhatsApp / Phone: 069 058 3261